Application Support Analyst – Mumbai

Location

Mumbai (Thane)

Closing date

17th September 2026

Posted

16th July 2026

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About Qualification Check

At Qualification Check, we’re a technology company with people at the heart of everything we do. We’re on a mission to empower organisations and individuals through trusted, globally verified credentials. As a global leader in verifying academic and professional qualifications, we provide fast, accurate verifications directly from the source.

With coverage in 195 countries and access to over 55,000 institutions, we help thousands of organisations worldwide – including universities, healthcare providers, background screeners, and regulated industries – to recruit compliantly, confidently, and offer a smooth experience for their teams and applicants. Our services streamline processes and catch and deter fraud, helping protect reputations, reduce risk, and uphold the highest standards in recruitment.

About the role

A talented IT-focused individual who wants to join an experienced team
Strong communicator who can explain complex systems clearly
Ability to understand systems, applications, and processes end-to-end
Knowledge of databases, networks, and security aligned with ISO27001 standards
Proactive ownership of issues across software, hardware, and networks

What You’ll Gain:

Opportunity to grow with a fast-paced organisation where no two days are the same
A collaborative environment where your ideas influence product development
A culture with minimal hierarchy—focused on contribution and innovation
Continuous learning through exposure to new technologies and challenges
Ability to showcase and expand your technical and problem-solving capabilities

Key Responsibilities:

Provide second-line application support, investigating and resolving technical issues
Troubleshoot and identify defects across applications, data, and processes
Recommend and implement improvements to existing systems and applications
Support product and technical teams in testing and release activities
Maintain and contribute to the technical knowledge base and business continuity documentation
Manage and monitor servers to ensure system availability and performance
Monitor system performance and resolve data or configuration issues as needed
Evaluate user feedback and recommend system enhancements

Education & Qualifications:

Bachelor’s degree in Computer Science, IT, Engineering, or related field
Knowledge of ISO27001 standards
Minimum 2 years of relevant experience
Experience working with stakeholders
Strong communication skills

Key Skills & Knowledge:

Deep understanding of how applications and subsystems interact
Ability to bridge technical and non-technical stakeholders
Strong analytical skills to identify root causes from ambiguous problems

Desirable Skills:

Experience with cloud-based environments and migrations

Additional Information:

We encourage continuous learning and development. You will have access to ongoing training and opportunities to enhance your expertise.

Benefits